Keynote Speakers 

We’re thrilled to unveil two powerhouse keynote speakers who will headline this year’s event—each bringing industry‑leading expertise, real‑world insights, and an inspiring vision for the future.

Shep Hyken

Customer Service & Experience Expert | New York Times Bestselling Author

Get ready for an energizing, high‑impact keynote from Shep Hyken, one of the world’s most recognized authorities on customer service, loyalty, and experience. Shep has spent decades helping organizations elevate customer engagement and build cultures that create repeat customers and lasting brand loyalty.

With his signature blend of humor, storytelling, and actionable frameworks, Shep will challenge us to rethink how we serve, support, and connect with the customers and communities we impact every day. His keynote will leave you inspired—and ready to take your customer experience strategy to the next level.

What to expect from Shep’s session:

  • Fresh insights on customer expectations in a rapidly evolving marketplace
  • Practical strategies for delivering consistent, memorable service
  • A compelling call to action for leaders at every level

About Shep:

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. 

Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available live or as an online/on-demand/web-based training program!) 

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include Amazon, American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s! 

Shep Hyken’s most requested speaking programs focus on customer service, customer loyalty, internal service, customer-focused culture and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment to create exciting programs for his audiences.

Arjun Murti

Energy Thought Leader | Global Strategist | Partner, Veriten

We are honored to welcome Arjun Murti, a respected voice in global energy markets and the transition shaping the future of our industry. Known for his balanced, data‑informed perspective, Arjun has guided corporations, investors, and policymakers through complex shifts in energy demand, supply dynamics, and long‑term sustainability trends.

Arjun’s keynote will provide a clear, compelling view of the forces reshaping the energy landscape—empowering leaders to navigate uncertainty and seize emerging opportunities. His perspective bridges the technical, economic, and societal realities influencing today’s energy decisions.

What to expect from Arjun’s session:

  • A forward‑looking assessment of global energy trends
  • Insight into demand cycles, innovation, and transition pathways
  • Thought‑provoking ideas to spark strategic dialogue

About Arjun:

Arjun Murti has spent over 30 years on Wall Street as a sell-side equity research analyst, buy-side investor, advisor and board member covering the global energy sector. Since November 2021, Arjun has published Super-Spiked, a Substack newsletter and podcast focused on the mission that everyone on Earth deserves to be energy rich. He spent 15 years of his career at Goldman Sachs. He retired as a Partner from Goldman Sachs in 2014, after serving as Co-Director of Americas Equity Research in addition to his responsibilities as an equity research analyst. Prior to joining Goldman in 1999, Arjun was a buy-side Equity Research Analyst at J.P. Morgan Investment Management. His career began in 1992 at Petrie Parkman & Co, a Denver-based oil & gas boutique investment bank. Arjun currently serves as a Director on the Board of ConocoPhillips as well as Liberty Energy. Arjun is a Senior Advisor to the Energy Group at Warburg Pincus and an Advisory Board member for Columbia University’s Center on Global Energy Policy, ClearPath, and the India Advisory Board at The Nature Conservancy. 

Arjun joined Veriten as he wants to extend the reach of Super-Spiked and help Veriten’s clients navigate what is a very messy energy transition environment. Arjun deeply believes in the founding mission of Veriten, “truth in energy,” and engagement with all perspectives on energy and environmental policies in a civil, inclusive, and intellectually honest manner.

Arjun graduated from the University of Denver, with B.S.B.A. in Finance, in 1992.

Join Us for an Unforgettable Experience

With Shep Hyken’s expertise in customer engagement and Arjun Murti’s perspective on energy and strategy, this year’s keynote lineup brings both inspiration and insight—unlocking ideas that will shape our work long after the event concludes.

We can’t wait to see you there.